Fulfillment Policy

Effective Date: 10 January, 2023

At DataDrivenHQ LLC, we are dedicated to providing high-quality digital products and services to our customers. This Fulfillment Policy details how we manage the fulfillment of purchases, including delivery timelines, refunds, returns, cancellations, and the security of customer payment information.

1. Description of Products and Services

DataDrivenHQ LLC offers a variety of digital products and services, including:

Marketing automation software
CRM (Customer Relationship Management) systems
Website and funnel building services
Business consulting and managed marketing services
Other digital solutions tailored to optimize business processes

All products and services are delivered electronically, either via email, customer dashboards, or according to the specific fulfillment timelines as communicated during the purchase process.

2. Purchase Currency

All transactions on our website are processed in U.S. Dollars (USD). Customers are responsible for any additional currency conversion fees or charges applied by their bank or payment processor.

3. Customer Service Contact Information

For inquiries, issues, or support, you can contact us via the following methods:

Email: help@datadrivenhq.com
Phone: +1 (442) 257-9401
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM PST, excluding public holidays.

4. Fulfillment Policies

4.1. Delivery Policy

DataDrivenHQ LLC delivers all products and services electronically. Delivery timelines depend on the type of product or service purchased:

Immediate Access Products: Products such as digital downloads, course access, or software licenses will be available immediately after payment confirmation. Access will be provided via email or customer dashboard within 5-10 minutes.
Custom Services: For services like managed marketing campaigns, consulting, or custom-built websites, delivery timelines vary. You will receive a detailed timeline during the order process, but typical delivery occurs within 5-7 business days after the completion of initial requirements gathering.
Subscription Services: For subscription-based services, access is provided immediately upon successful payment, and ongoing deliverables will follow the agreed-upon schedule (e.g., monthly or weekly).

4.2. Return Policy

Given the digital nature of our products and services, returns are generally not applicable. However, if a product is faulty or not delivered as promised, we will work with you to resolve the issue. Please report any problems within 48 hours of your purchase to qualify for a potential return or resolution.

4.3. Cancellation Policy

For subscription services, customers may cancel at any time through their account dashboard or by contacting customer support. Please note the following conditions:

Cancellations are effective immediately upon request.
For cancellations made within the first 14 days of the subscription, a prorated refund for the unused portion of the service may be issued.
After 14 days, no refunds are provided for the remaining period of a subscription term, but future billing cycles will be canceled.

5. Refund Policy

Refunds are available under the following conditions:

Digital Products: Refunds can be requested within 30 days if the product has not been accessed or used.
Subscription Services: Refunds for unused services are granted if cancellation occurs within the first 14 days of the service start date. After this period, refunds are not provided.
Managed Services: Refunds for custom services will be handled on a case-by-case basis if we are unable to deliver the agreed-upon results or services.

Refund requests should be made in writing via email to help@datadrivenhq.com, along with proof of purchase.

6. Legal or Export Restrictions

DataDrivenHQ LLC adheres to all applicable laws and regulations. It is the responsibility of the customer to ensure that the products or services purchased comply with the laws and regulations of their home country. We do not offer services in jurisdictions where such services are restricted.

7. Privacy Policy

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

8. Business Address

DataDrivenHQ LLC
3400 Cottage Way, Ste G2 #18517
Sacramento, CA 95825
United States
help@datadrivenhq.com
Phone: +1 (442) 257-9401

9. Terms of Promotions

From time to time, DataDrivenHQ LLC may offer special promotions or discounts. The following terms apply to all promotions:

Promotional offers cannot be combined with other discounts unless otherwise stated.
Promotions apply only to specific products or services.
Promotional codes must be entered at checkout and cannot be applied retroactively.
Promotions have an expiration date and are subject to availability.

10. Website Security and Payment Information

We take the security of our website and your payment information seriously. DataDrivenHQ LLC uses SSL encryption to protect your personal and payment data. We do not store credit card information on our servers. All payments are processed securely through Stripe, which adheres to the PCI-DSS (Payment Card Industry Data Security Standard) to protect your financial data.

11. Accepted Payment Methods

We accept the following credit cards and payment methods via Stripe:

Visa
MasterCard
American Express
Stripe
Paypal

We are committed to providing excellent service and transparency in all transactions. If you have any questions or need assistance, please don’t hesitate to reach out to us.