The unified inbox is the part of DDHQ CRM that combines SMS, email, phone calls, and website chat into a single conversation thread per contact. Instead of jumping between apps, your whole team reads and replies to every channel from one screen.
Customers reach out by text one day and email the next, and the context gets lost between tools. The DDHQ CRM unified inbox keeps every channel in one thread tied to the contact, so anyone on your team can pick up right where the last message left off. Nothing slips through, even when someone is out.
Why it matters
What Unified Inbox does for you.
Every channel, one thread
SMS, email, calls, and web chat sit in a single conversation so you never lose the thread across tools.
Shared team visibility
Everyone sees the full history, so handoffs are clean and no customer repeats themselves.
Faster response times
One place to watch means messages get answered quickly, which is where most deals are won or lost.
Reply from your phone
The mobile app lets you answer texts, emails, and chats on the go from your business number.
The Platform
Everything your team needs — in one login.
We set up and manage a complete CRM for your business, so every lead, conversation, and deal lives in one place.
It is a single inbox that combines SMS, email, phone calls, and website chat into one thread per contact, so your team manages every conversation from one place.
