Twilio is a communications platform that provides phone numbers, SMS, and voice. DataDrivenHQ connects Twilio to DDHQ CRM so you can text and call customers from a dedicated business number, with every message and call logged automatically on the contact.
Texting from a personal cell means messages get lost and nobody else can see them. We connect Twilio to DDHQ CRM so your team texts and calls from one business number, and every conversation is saved on the record. When a rep is out, the thread is still right there.
What it does
What the Twilio connection unlocks.
Two-way business SMS
Send and receive texts from a dedicated business number, all threaded in the unified inbox.
Calls logged to the record
Inbound and outbound calls attach to the contact so nothing depends on one person’s phone.
Automated text follow-ups
New leads and appointment reminders can send automatically through your Twilio number.
Shared team visibility
Every rep sees the full text and call history, so handoffs never drop the thread.
A shop texts appointment reminders from its main business number.Missed calls trigger an automatic “sorry we missed you” text.Reps continue a customer conversation without sharing personal numbers.After-hours texts queue in the inbox for the morning.
The Platform
Everything your team needs — in one login.
We set up and manage a complete CRM for your business, so every lead, conversation, and deal lives in one place.
